FAQ
Shipping & delivery time
Shipping costs and delivery times may vary depending on the order value and destination.
| Supplier country | Method of shipment | Shipping costs | Free shipping from order value | Ready for shipment |
|---|---|---|---|---|
| Australia | DHL Express | 25 AUD | 450 AUD | 2-4 working days |
| Denmark | DHL Express | 100 DKK | 2000 DKK | 2-4 working days |
| Germany* | DHL Standard, UPS Standard | 5 EUR | 300 EUR | 1-2 working days |
| Finland | DHL Express | 15 EUR | 300 EUR | 2-4 working days |
| Canada | DHL Express | 20 CAD | 400 CAD | 2-4 working days |
| Liechtenstein | DHL Express | 15 CHF | 300 CHF | 2-4 working days |
| Monaco | DHL Express | 15 EUR | 300 EUR | 2-4 working days |
| Norway | DHL Express | 170 NOK | 3400 NOK | 2-4 working days |
| Sweden | DHL Express | 150 SEK | 3000 SEK | 2-4 working days |
| Switzerland | DHL Express | 15 CHF | 300 CHF | 2-4 working days |
| United States | DHL Express | 15 USD | 350 USD | 2-4 working days |
| United Kingdom | DHL Express | 15 GBP | 300 GBP | 2-4 working days |
| Cyprus | DHL Express | 15 EUR | 300 EUR | 2-4 working days |
| Other European Countries | UPS Standard | 5 EUR | 300 EUR | 1-2 working days |
| Other Countries | DHL Express | 15 EUR | 300 EUR | 1-2 working days |
| Overseas | DHL Express | 15 EUR | 300 EUR | 2-5 working days |
*Regarding our order process in Germany you can choose between shipment with DHL or UPS Standard.
Returns & Exchanges
Take the time to decide! Products ordered from the Closed Online Shop can be returned within 30 days, and what's more, return shipment is free within the EU.
For orders to Switzerland, the United States of America, Australia, Denmark, Finland, Canada, Liechtenstein, Monaco, Norway, Sweden, the United Kingdom and Cyrus that are processed via our partner Global-e, you will find all information on returns here.
Return costs for orders outside the EU are carried by the buyer.
To return the products, please use the same shipping firm that delivered the products to you. Please use the return sticker enclosed in your package. If you did not receive a return sticker with your order, please contact our Customer Care team. Attach it to an easily visible position on the return package and simply hand in the package to a post office. If you received your package by UPS, you may also commission UPS to retrieve your return shipment.
Please complete the return form enclosed with each consignment; this helps us process your return shipment as quickly as possible.
Make sure you keep the postage receipt safe until you have received confirmation that your return shipment has arrived with us. This receipt confirms the date of return shipment and also provides the receipt number for your return shipment.
Once we have approved the return shipment, you will receive an e-mail with confirmation that the invoice amount will be credited to your account in the next few days. You will receive this amount by the same method with which you paid for your purchase.
Please take note that you may only use the products for the purposes of testing – in a manner commonly permitted in a store to check that they fit – and that the products must be returned with the original label attached and with the return slip enclosed in the package. We reserve the right to demand compensation in the event that the product quality has suffered as a result of any additional use.
The Closed Online Shop only accepts the return of products that were also purchased in the Closed Online Shop. Please return products that you have purchased in a Closed store to the store in which they were purchased.
Should you require a different size, we offer free exchanges within the EU. Please note, that we do not accept any exchanges for orders outside of the EU.
We are always happy to assist you. Please contact our Customer Care if you have any questions.
Payments
All payments and credits shall be handled in the currency in which the purchase is fulfilled. We accept the following payment methods:
Credit card (VISA/MasterCard)
PayPal
Advance payment
Online bank transfer (Sofortüberweisung)
For orders to Switzerland, the United States of America, Australia, Denmark, Finland, Canada, Liechtenstein, Monaco, Norway, Sweden, the United Kingdom and Cyrus that are processed via our partner Global-e, you will find all information on payment methods here.
Customer Care
If you have any questions or encounter difficulties, please make contact with our Customer Care.
Phone: 00800 999 888 11
(Free Hotline, Mon – Fri 9 am till 6 pm)