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Enjoy extended returns on all online purchases until 6 January 2021.

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Größentabelle

Women
  • INT XXS XS S M L XL
    Brust
    (cm)
    74
    bis
    77
    78
    bis
    81
    82
    bis
    85
    86
    bis
    89
    90
    bis
    93
    94
    bis
    97
    Taille
    (cm)
    59
    bis
    62
    63
    bis
    66
    67
    bis
    70
    71
    bis
    74
    75
    bis
    78
    79
    bis
    82
    Hüfte
    (cm)
    83
    bis
    86
    87
    bis
    90
    91
    bis
    94
    95
    bis
    98
    99
    bis
    102
    103
    bis
    107
  • INT XXS XS S M L XL
    GER 32 34 36 38 40 42
    US 0-2 4 6 8 10 12
    UK 6 8 10 12 14 16
    ITA 38 40 42 44 46 48
    FRA 34 36 38 40 42 44
    JAP 5 7 9 11 13 15
Men
  • INT XS S M L XL XXL
    Brust
    (cm)
    86
    bis
    89
    90
    bis
    93
    94
    bis
    97
    98
    bis
    101
    102
    bis
    105
    106
    bis
    109
    Taille
    (cm)
    73
    bis
    76
    77
    bis
    80
    81
    bis
    84
    85
    bis
    88
    89
    bis
    92
    93
    bis
    96
    Hüfte
    (cm)
    87
    bis
    90
    91
    bis
    94
    95
    bis
    98
    99
    bis
    102
    103
    bis
    106
    107
    bis
    109
  • INT XS S M L XL XXL
    GER 44 46 48 50 52 54
    US 34 36 38 40 42 44
    UK 34 36 38 40 42 44
    ITA 44 46 48 50 52 54
    FRA 38 40 42 44 46 48
    JAP 1 2 3 4 5 6
  • CM 72 77 82 87 92
    INCH 28 30 32 34 36

    (Circa Werte)

FAQ


Shipping & Delivery

All US orders are shipped via DHL Express within 1 – 5 business days. Please note that we cannot deliver to post office boxes.

Please refer to the chart below for shipping methods as well as shipping costs and delivery times for your destination. Please be aware that shipping times can vary during sale periods.

DestinationShipment typeShipping CostsDelivery time
United StatesDHL Express20 USD1 - 5 business days

The customer bears any and all costs incurred additionally, such as import sales tax or duties. All additional costs will be shown before completing the order within the checkout.


Duties & Taxes

For all deliveries made to the US below 800 USD (per customer and day), no customs apply. Sales tax (VAT) is applied separately depending on tax regulations in your state. For all deliveries made to the US over 800 USD (per customer and day), customs and sales tax will be calculated separately within checkout and are paid by the customer.


Payment

The CLOSED Online Shop for the US accepts the following payment methods:

  • Credit Cards (VISA, Mastercard, American Express)
  • PayPal

Payments, as well as refunds for shipments to the US, are invoiced in US dollar (USD).


Order Tracking

As soon as we have shipped your order you will receive an e-mail including the DHL tracking number. You can check the status of your order via the link provided or you can check the status on www.dhl.com by entering your tracking number.


Returns

If you are not satisfied with your order, you may return it within 14 days of receipt, conveniently and free of charge.

Please follow the steps below in order to return an item/s:

1. Log in to your Closed customer account. If you do not have an account, please use the return link included in the Order Confirmation e-mail.

2. Click on the tab “Order history” and click on “Initiate return” on your particular order.

3. Select the item/s you wish to return, the quantity and reason for its/their return. Confirm by clicking “Initiate Return”.

4. Click on “Download PDF”, print out the free return label and stick it on the package so it is easily seen. Additionally, please print out the returns proforma invoice and put it into the packing list envelope on the outside box

5. Now contact DHL Express to schedule an appointment for the pickup of your package. Please use the following link: https://mydhl.express.dhl/us/en/schedule-pickup.html On the DHL Express homepage, please fill in your information as follows:

  • "Do you need to create a shipping label?" - Select "No”
  • Confirm that you have a DHL waybill number.
  • Please enter your waybill number in the "Waybill Number" field. You will find your waybill number on the first page of the return document which you have previously downloaded.
  • Please leave the field "phone number" blank.
  • Now enter your collection address and schedule a date for the pickup.

6. Hand over your package to the DHL Express delivery man. Make sure you keep the postage receipt safe until you have received confirmation that your return shipment has arrived with us.

7. Once we have received your return, you will be automatically notified via e-mail.

8. Your refund will be credited to your credit card. Please note that refunds take up to 10 working days before showing up on your bank account.

Please take note that you may only use the products for the purposes of testing – in a manner commonly permitted in a store to check that they fit – and that the products must be returned with the original label attached and with the return slip enclosed in the package. We reserve the right to demand compensation in the event that the product quality has suffered as a result of any additional use.

We are always happy to assist you. Please contact our Customer Care if you have any questions.


Exchanges

Please note that we currently do not offer exchanges for US orders.


Size Chart

Women

  • INTXXSXSS M L XL
    Brust
    (cm)
    74
    bis
    77
    78
    bis
    81
    82
    bis
    85
    86
    bis
    89
    90
    bis
    93
    94
    bis
    97
    Taille
    (cm)
    59
    bis
    62
    63
    bis
    66
    67
    bis
    70
    71
    bis
    74
    75
    bis
    78
    79
    bis
    82
    Hüfte
    (cm)
    83
    bis
    86
    87
    bis
    90
    91
    bis
    94
    95
    bis
    98
    99
    bis
    102
    103
    bis
    107
  • INTXXSXSS M L XL
    GER323436384042
    US0-24681012
    UK6810121416
    ITA384042444648
    FRA343638404244
    JAP579111315
  • CLOSED Sizechart Women Jeans

Men

  • INTXSSMLXLXXL
    Brust
    (cm)
    86
    bis
    89
    90
    bis
    93
    94
    bis
    97
    98
    bis
    101
    102
    bis
    105
    106
    bis
    109
    Taille
    (cm)
    73
    bis
    76
    77
    bis
    80
    81
    bis
    84
    85
    bis
    88
    89
    bis
    92
    93
    bis
    96
    Hüfte
    (cm)
    87
    bis
    90
    91
    bis
    94
    95
    bis
    98
    99
    bis
    102
    103
    bis
    106
    107
    bis
    109
  • INTXSSMLXLXXL
    GER444648505254
    US343638404244
    UK343638404244
    ITA444648505254
    FRA384042444648
    JAP123456
  • CLOSED Sizechart Men Jeans
  • CM7277828792
    INCH2830323436

    (Circa Werte)

We are always happy to assist you. Please contact our Customer Care if you have any questions.


Customer Care

If you have any questions or encounter difficulties, please make contact with our Customer Care.

Phone: 00800 999 888 11
(Free Hotline, Mon – Fri 9 am till 6 pm)

customercare@closed.com